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Can't sim swap!!

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carolraves
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on ‎28-05-2020 08:06

on ‎28-05-2020 08:06

I have upgraded my tablet to a phone for my daughter. I can't do the sim swap as I dont have my old sim card and I can't get to speak to anyone on the phone. Any ideas??
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MI5
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on ‎28-05-2020 08:12

on ‎28-05-2020 08:12

@carolraves 

All numbers here Guide: Coronavirus Community Help and Support 

The one ending in 4005 is best to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎28-05-2020 08:12

on ‎28-05-2020 08:12

@carolraves 

All numbers here Guide: Coronavirus Community Help and Support 

The one ending in 4005 is best to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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carolraves
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on ‎28-05-2020 08:15

on ‎28-05-2020 08:15

I'll give it a go, thanks!!
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MI5
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on ‎28-05-2020 08:19

on ‎28-05-2020 08:19

Good luck
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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carolraves
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on ‎28-05-2020 08:26

on ‎28-05-2020 08:26

It's all sorted now, thanks to you and a lovely lady working from home. I have a very happy teenager!! Thanks again!
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MI5
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on ‎28-05-2020 08:28

on ‎28-05-2020 08:28

You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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