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carolraves · ‎28-05-2020

I have upgraded my tablet to a phone for my daughter. I can't do the sim swap as I dont have my old sim card and I can't get to speak to anyone on the phone. Any ideas??

MI5 · ‎28-05-2020

@carolraves

All numbers here Guide: Coronavirus Community Help and Support

The one ending in 4005 is best to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-05-2020

@carolraves

All numbers here Guide: Coronavirus Community Help and Support

The one ending in 4005 is best to try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

carolraves · ‎28-05-2020

I'll give it a go, thanks!!

MI5 · ‎28-05-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

carolraves · ‎28-05-2020

It's all sorted now, thanks to you and a lovely lady working from home. I have a very happy teenager!! Thanks again!

MI5 · ‎28-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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