Can't sign contract?

[WreckyBecky]

Hi, so I'm trying to sign up to a new monthly contract with O2 (moving over from EE). And I've so far had a nightmare of a time.

First I tried setting it up online, and failed the checks despite having good credit history. So I rang them, and ended up spending over an hour going through all of it again with them because their systems weren't working. Once I was finally accepted, they sent me the contract to sign by email, but when I click the link it says that contract has expired, even though it was only sent to me 10 minutes ago. 

I got back on the phone to them, was passed off to customer service who then left me on hold for 30 minutes before I gave up. 

Not going to lie, so far my experience of O2 isn't great. Is it always like this? 

[Enlli]

Sadly, once it goes wrong it goes wrong big time at the moment.

[MI5 · Accepted solution]

@WreckyBecky 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Oxonian]

@WreckyBecky 

Another option to try to sort this out is to visit your local O2 retail store :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

[WreckyBecky]

Thanks, good to know there's other ways to contact them! 

I messaged a few of those, and didn't get a reply. But late last night a new email came through with a working link, so maybe someone did see and was able to resend it. 

[Oxonian]

@WreckyBecky 

Does that mean that you are fully sorted then ? 

[MI5]

It does.

A working link was received.