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on 04-12-2023 17:55
Hi, so I'm trying to sign up to a new monthly contract with O2 (moving over from EE). And I've so far had a nightmare of a time.
First I tried setting it up online, and failed the checks despite having good credit history. So I rang them, and ended up spending over an hour going through all of it again with them because their systems weren't working. Once I was finally accepted, they sent me the contract to sign by email, but when I click the link it says that contract has expired, even though it was only sent to me 10 minutes ago.
I got back on the phone to them, was passed off to customer service who then left me on hold for 30 minutes before I gave up.
Not going to lie, so far my experience of O2 isn't great. Is it always like this?
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on 04-12-2023 18:15
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
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on 04-12-2023 18:00
Sadly, once it goes wrong it goes wrong big time at the moment.
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on 04-12-2023 18:15
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 04-12-2023 20:10
Another option to try to sort this out is to visit your local O2 retail store :-
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on 05-12-2023 11:00
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on 05-12-2023 11:00
Thanks, good to know there's other ways to contact them!
I messaged a few of those, and didn't get a reply. But late last night a new email came through with a working link, so maybe someone did see and was able to resend it.
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on 05-12-2023 18:16
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on 05-12-2023 18:16
Does that mean that you are fully sorted then ?
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on 05-12-2023 18:48
It does.
A working link was received.
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