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Can't send texts when WiFi or VoLTE calls are enabled?!

JamieB14
Level 5: Ponderer
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Hi all,

I've tried calling O2 but their phones are non stop busy... I've also tried the live chat but I'm basically banging my head against a wall.

I can send texts when WiFi and 4G calling are disabled but when they are enabled I can't send any texts at all 😕

Very frustrating and been ongoing for 4 weeks now and I've tried factory reset, been sent a new SIM the lot.

Anyone have any similar issues?

Thanks in advance
Message 1 of 7
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MI5
Level 94: Supreme
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@JamieB14 

Texts over wifi are not currently supported by O2 so no one can send them over wifi unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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JamieB14
Level 5: Ponderer
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I understand that but I can't send any texts whatsoever if I have WiFi calling enabled?
Message 3 of 7
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JamieB14
Level 5: Ponderer
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So basically I have to disable WiFi calling every time I want to send a text
Message 4 of 7
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MI5
Level 94: Supreme
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@JamieB14 

You shouldn't have to as long as you have a mobile signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 7
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JamieB14
Level 5: Ponderer
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Yeah see this is my issue. I can't have WiFi calling or 4G calling enabled or I can't send any text messages whatsoever
Message 6 of 7
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MI5
Level 94: Supreme
  • 120614 Posts
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  • 18122 Solutions
Registered:

@JamieB14 

Have you got priority set to wifi calling or mobile?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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