cancel
Showing results for 
Search instead for 
Did you mean: 

Can't receive unknown numbers

Mydad
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My dad has an old Sony flip phone not a smart phone. He bought it from o2 along with a sim, pay monthly about a year ago.
He cannot receive calls from unknown numbers including doctors and hospital appointments. Please help. Thank you.
Message 1 of 7
566 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Mydad 

He may need a new sim in which case popping instore is the quickest way.

If that doesn't cure the problem then he probably needs a new phone.

There are good deals to be had in the O2 shop for refurbished phones or Tesco, Amazon etc.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
561 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Mydad 

Check in call settings to see if "Block unknown callers" is ticked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 7
555 Views

LukasB
Former Staff
  • 1791 Posts
  • 177 Topics
  • 4 Solutions
Registered:

Hey @Mydad did you get this sorted out or are you still having trouble with this?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 7
519 Views

Mydad
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
One hour and fifty minutes on Web chat with o2. Tried the codes they sent me but still no joy. Forty minutes on a call to o2, again codes but problem not solved.
Took phone to o2 shop, Connswater, Belfast. Guys couldn't touch my phone but talked me through the settings to lift the bar. They googled the model and advised as, like me, they couldn't see obvious settings to change. Four minutes and I was sorted and on my way.
A big thank you to everyone who replied to my post.
Message 5 of 7
504 Views

Cleoriff
Level 94: Supreme
  • 122353 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

You're very welcome @Mydad wink

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
500 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You're most welcome.
Glad you're sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
497 Views