Can't make calls from abroad - PAYG sim

[Anonymous]

Hello

I'm currently in Samoa and have been trying to make a call to the UK using my o2 PAYG sim (UK number)  but I keep getting the automated message - "you're not allowed to make this call - id 6". I've also tried calling numbers in Samoa and Australia but still get the same message.

I have received text messages from o2 e.g. authorisation codes for logging into my myo2 account but that's about it.

I need to make a valid phone call using every six months to keep my sim and UK number active.

Appreciate any help.

V

[MI5]

What credit balance do you have currently?

[MI5 · Accepted solution]

Actually I’ve just checked PAYG coverage for Samoa and it’s unavailable unfortunately 

[Marjo]

Hey @Anonymous how are you doing?

The only other way that it could be kept active then is if you could top up somehow. You may need to call Pay and Go customer service to do this though, as you can’t access it from the mobile itself. As long as there is some kind of activity on the account, the 6 months should restart.

[Anonymous]

thanks Marjo, i’ll try top up via web and hope that does the trick.

[Anonymous]

thanks MI5!

[MI5]

No worries mate.
You can also top up online here if you can redeem a voucher in your MyO2?
https://www.mobiletopup.co.uk/