Can't get through to customer service

[Lainey67]

Why can't I speak to a Human being instead of a bot? No-one answers the phone, it constantly rings out or be put on hold for hours with an ear bursting background music but still nobody picks up the phone. I only want a replacement sim for goodness sake!

[Bambino]

@Lainey67 Call into an O2 store, if you have one nearby. Be sure to bring photo ID.

Alternatively, call 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)