Can't contact O2 to pay final bill

[Gavin32]

Hi, I was recently moved to O2 from Virgin and since it was working well I moved to another provider.  I've just received a message saying my bill is overdue as virgin/O2 didn't set up my direct debit for some reason so I had to pay manually.

Now that I'm with a new provider MyO2 won't recognise me as having any products and calling the various numbers from the website doesn't get me past the automated checks to get to speak to anyone (just telling me to contact my current provider).

I can't find anyway to get to speak to someone so I can pay my final bill, any suggestions/help?

Thanks,

Gavin

[Bambino · Accepted solution]

@Gavin32 Try the numbers here:

Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Gavin32]

Cheers, unfortunately the phone numbers didn't work (I get cut off with a message saying my number is from an independent provider and I need to contact them).  I tried twitter so hopefully it can be sorted out through that or I'll try calling again on Monday.  Thanks for the help.

[Bambino]

@Gavin32 The Payment Management Team number is a freephone number. It shouldn't matter what provider you're using to call. If you can't call from your mobile try using a landline if you have access to one.

[MI5]

@Gavin32 

Call 0800 081 0255 and ask to be put through.

It's the sales number which doesn't attempt to verify you're an O2 customer before passing you through the IVR.

[Gavin32]

Thanks for the help everyone, got it sorted out today.  The payment management number did work eventually, it looks like my issue was answering "yes" to the question if I was calling from the number I was querying about.  When I answered "no" then typed in the number manually it put me through.

[pgn]

You are welcome, @Gavin32 - sometimes using the keypad helps, especially on those help lines where you have to read out a 16-digit card number 🤦

Glad you got sorted.