@MFE wrote:
@MFE wrote:
Me too. Im waiting to hear back from O2 tech. It’s not reassuring that others have it also. At least I’m not alone 🙂 If I ring and talk to an agent, they can add bolt-ons. Yesterday I spent 45 minutes with two different agents. On one call, the line would go dead - start again.
I recently ran out of data before I traveled to Europe. I rang for help but, and I have to say this because it is the truth - I couldn’t understand what the agent was saying and I gave up.
I heard back from tech. They said it was a ‘known problem’ since July 2025 when Virgin and O2 merged. I was using data bolt-ons in Europe in July with no problem. They say they are ‘working on a solution’. My suggestion is that everyone affected contacts O2 and complains and we use customer pressure to focus their minds.
I use an iPhone. Is it only iPhones that experience this problem. What phones are others using?
