Can't add data bolt on

[cgs81]

Hey

MyO2 no longer includes the option of adding a data bolt on. It has travel / messaging / other bolt ons only. Also the 'start a conversation' on the app crashes and won't work for me. Is there any reason for this?

[MI5]

@cgs81 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Jam11]

I'm having this same issue it's quite annoying 

[MI5]

Same advice then.

[Enlli]

I can only get this when I come to bolt Ons in the app

Not that I need any. O2 systems strike again

 

[MFE]

Me too. Im waiting to hear back from O2 tech. It’s not reassuring that others have it also. At least I’m not alone 🙂 If I ring and talk to an agent, they can add bolt-ons. Yesterday I spent 45 minutes with two different agents. On one call, the line would go dead - start again.

I recently ran out of data before I traveled to Europe. I rang for help but, and I have to say this because it is the truth - I couldn’t understand what the agent was saying and I gave up. 

[MFE]

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@MFE wrote:

Me too. Im waiting to hear back from O2 tech. It’s not reassuring that others have it also. At least I’m not alone 🙂 If I ring and talk to an agent, they can add bolt-ons. Yesterday I spent 45 minutes with two different agents. On one call, the line would go dead - start again.

I recently ran out of data before I traveled to Europe. I rang for help but, and I have to say this because it is the truth - I couldn’t understand what the agent was saying and I gave up. 

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I heard back from tech. They said it was a ‘known problem’ since July 2025 when Virgin and O2 merged. I was using data bolt-ons in Europe in July with no problem. They say they are ‘working on a solution’. My suggestion is that everyone affected contacts O2 and complains and we use customer pressure to focus their minds. 

[pgn]

@MFE - contact them via Social Media, Instagram or Facebook only for technical assistance at this time: https://www.o2.co.uk/abouto2/social-media

No point writing here on the Forum at the moment, as nobody from O2 will see the posts.

[jonsie]

I  doubt customer pressure will even register down at Slough!

[MFE]

See my Reply to my own comment.