I have an unusual query I require help with. I lost my phone and was given a pay as you go SIM by my dad to use. I used this for a while as it suited my purposes.
I then decided to get a new phone and went into the store with my partner. A contract was taken out in my partners name as we pay all the bills from her account. I asked for the pay as you go number to be transferred so I didnt have to change numbers and was told this would be done within 2 days, which it was and the phone worked fine and payment was taken from my partner's account as agreed and bills sent to our address.
I recieved a phone call a few months ago from O2 marketing but was told half way through the call the number was still registered to my dad, i advised the number was transferred and was told this should not have been done but has payments were being made was ok. I have now started having issues with my phone and have called O2 for assistance but told as I cannot answer my dads security questions they could not help me even though I explained the above.
My issue is how do i go forward and get my phone working and if the phone number is not mine how can a contract be put into my partners name for this number and payments be taken monthly. For personal reasons I no longer speak with my dad so I am unable to get the security questions, but feel this should not be required as we have a seperate contract.
