Can I reduce my tariff?

[Anonymous]

Topic.

I currently get 600 miunutes per month on a £12 a month tariff, can I possibly reduce this as out of 600 minutes I only ever use about 2 hours worth of calls in a montbh (120 minutes).

If I want to change my tariff, do I ask in an O2 shop or ring 202?

[Bambino · Accepted solution]

If you took your contract out after March 2012 you cannot reduce your tariff.

[Anonymous]

Damn, I took out a new contract in May this year 😞

[perksie]

Didn't you come here for advice before you took it out?

You're stuck with it now.

[Anonymous]

Unfortunately lots of people in the market for a Pay Monthly Contract are blinded by the nice new shiny mobile phone choices ,and free gifts that's thrust into their faces.

Its an all too common occurrence for the contract itself becoming a second thought after knowing how much its going to cost per month.

Their really should be some leeway for the customer to slightly adjust their tariff needs at least once a year as we all change our usage habits !

This is one of the reasons why I prefer to stay on PAYG as I can change my tariff once a month and I'm not committed into a long contract term. Ok I pay upfront for my iPhones.

[MargaretH]

Some tariffs do allow them to be reduced after a certain time period, but does depend on the type and length. This isn't a set thing and can change during the contract as to which tariff you can reduce it down to and when. Best way to check if possible is to go onto your my O2 page and see if you're able to change your tariff. Appreciate being on PAYG allows more control over things.

[MargaretH]

Best way to see if you can reduce is is to either call or log into your account and see if you can change you tariff. Generally you can always go up, but reducing it may mean being a certain way through your tariff. Plus, if I'm honest is does depend on who you speak to as know this has been done this year.

[Anonymous]

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@MargaretH wrote:
Appreciate being on PAYG allows more control over things.

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Sure does.

Im on Pay as you Go Go Go £20.

1GB data.

500 Minutes.

5000 texts.

On a par with most Pay Monthly Contracts and no worries of not being able to afford the monthly fee each month, and I can change it once a month if another 'better' deal crops up.

Win win !

[jonsie]

It used to be that you could reduce your tariff by one tier midway through your contract.

O2 in their infinite wisdom decreed that anyone taking out a contract after March 2012 would no longer have that option which in my opinion was a huge retrograde step. People's needs and circumstances change and being stuck on a 2 year contract could lead to hardship and defaults for some people.

O2 will alienate their customers with this inflexible approachbut it is always worth calling 202 and speaking to someone. If you get no joy, call back and speak to someone else. Ultimately, if you get no joy, nothing lost except your time but you may get someone sympathetic and willing to bend the T&Cs. You don't ask, you don't get.

[adamtemp64]

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@MargaretH wrote:
Some tariffs do allow them to be reduced after a certain time period, but does depend on the type and length. This isn't a set thing and can change during the contract as to which tariff you can reduce it down to and when. Best way to check if possible is to go onto your my O2 page and see if you're able to change your tariff. Appreciate being on PAYG allows more control over things.

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read the reply from Bambino o2 removed the option to reduce tariffs on that date