Can I not use my bundle minutes to check my voicemail?

[Anonymous]

I recently switched to O2, I transfered my number and everything. I'm trying to check my voicemail or set it up or something, so I call the number and it forwards me to the top up service. 

I already topped up £10 the other day and used it to buy a bundle for minutes and texts, so why is it asking me to top up when I have plenty of minutes left? Is this a scam on O2's part because it sure sounds like it. How can I not use my minutes calling a number? I thought that's what minutes were for, to use to call numbers. 

[Anonymous]

Ye as far as im aware you need actual credit to call voicemail rather than an allowance of minutes.

Hope this helps

[Anonymous · Accepted solution]

Hi,

Yes their is a standard cost of £0.15 to check out your voicemail.

Voicemail Link.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[Anonymous]

Voicemail should be free IMO.