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Anonymous · ‎28-06-2015

Hi everyone,

I'm currently on the old PAYG "Text and Call" tariff. But I've got a new phone and have ordered a new "Big Bundles" micro sim card for it as my old sim card won't fit. When I do a sim swap, do I keep my old tariff, or will I be automatically switched to this "Big Bundles" tariff?

Many thanks

MI5 · ‎28-06-2015

No, a sim swap will transfer tariff, credit and phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-06-2015

No, a sim swap will transfer tariff, credit and phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-06-2015

Aww, that's a shame, I really like my old tariff. Thanks anyway!

MI5 · ‎28-06-2015

No mate, tariff, credit and phone number will transfer.
You will be exactly as you are now but with a smaller sim card

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-06-2015

Sorry, my fault - didn't read your original post properly. That's good news, thanks again!

MI5 · ‎28-06-2015

No worries mate. Good luck with your new phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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