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Calls from Leeds 0113 saying they are O2. Is this legit?

WillH
Level 1: Joiner
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Registered:

I had a call from 01138684226 today. My phone told me it was suspected scam/phishing, which is interesting.

 

They left an answermachine message, "Hi this is Ellie from O2 calling ***** ***** (my true name) to talk about your complaint....."

 

Legit?

 

I do have a complaint with O2, but the phone (Pixel 8 on O2) flagged it as spam/bad.

 

Question: do the O2 complaints team ring from a landline in Leeds?

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OfflineBloke
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I had a call from this number today. Some bloke in the Philippines. ( I couldn't understand what he said his name was.)
He was unable to provide the last four digits of the account number so I concluded it was a scam.
I have had no email communication with O2 customer service because I can't find an address for them.

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pgn
Level 79: Lord of the Boards
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@OfflineBloke wrote:

 ...
I have had no email communication with O2 customer service because I can't find an address for them.


 At the bottom of every page on the website, @OfflineBloke "Contact us" - https://www.o2.co.uk/contactus

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Oxonian
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The first question that you could ask yourself @OfflineBloke is why would O2 be contacting me ? 

 

If you have a current query or open complaint, I'd call O2 using the methods that are in the guide that @pgn has provided. If you have no idea what it is about, I would be inclined to forget about it. 👍

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