Call divert not working

[Phoenixc73]

Hi, I always set my work phone to divert to my own mobile on a weekend to save me carrying a second phone all the time.

However for the last 2 weeks I have been unable to, I just get the following message.

Call settings error

Unexpected response from the network

I`ve also tried the following

Divert all calls

• To activate ** 21 * phone number # SEND

But I get the following error message

Connection Problem OrInvalid MMI Code

Does anyone have any idea why this would be?

Thanks in advance

[MI5 Level 94: Supreme · Accepted solution]

If you have enabled wifi calling in your MyO2 but don't have a compatible phone for wifi calling, it will give you this error.

[Marjo]

Hi @Phoenixc73, would the above suggestion from MI5 explain the issue you're having? Please do let us know how you get on with this and ask away if the community could help with any additional questions you may have.

[JBTraffic]

I had the same problem on my LG phone which is not wifi/4g calling compatible. Turned it off and divert working again.

Thanks MI5!

[MI5 Level 94: Supreme]

No problem