Solved: Call charges 9

Anonymous · ‎20-06-2017

I'm in lo don and recently called my cousin in Northern Ireland yet was charged £16 in charges although I have unlimited minutes.
I'm confused I thought that Northern Ireland was classed as brink part of the UK .
Thanks for any help in advance

Anonymous · ‎20-06-2017

Hi all thanks for the help after speaking to said cousin it turns out though she lives in Northern Ireland and was there when I made the call .
She works in the south and it's a southern number so call charges stand.
Lesson learned.
Next time I'll use WhatsApp.
Thanks once again guys .

View solution in original post

MI5 · ‎20-06-2017

Yes as far as I'm aware it should be included in your allowances so are you sure you called a standard landline or mobile number?
Have you also checked your MyO2 for an explanation of the charges?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-06-2017

As far as I know it should be. Have you queried this with customer service?

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madasaf1sh · ‎20-06-2017

It all depends on the number you have called and the first 5 digits of that number .. 028 79 or 07111 for example.

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Anonymous · ‎20-06-2017

@Anonymous There shouldn't be any charges extra according to my research as they run on O2-UK as well

Anonymous · ‎20-06-2017

Hi all thanks for the help after speaking to said cousin it turns out though she lives in Northern Ireland and was there when I made the call .
She works in the south and it's a southern number so call charges stand.
Lesson learned.
Next time I'll use WhatsApp.
Thanks once again guys .

jonsie · ‎20-06-2017

At least you know why the charges. Yes WhatsApp is the way to go.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-06-2017

Yes, that would explain it, for sure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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