
on 25-03-2015 10:09
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on 25-03-2015 10:09
Anybody know how to get a breakdown of the calls you've made in your current monthly call allowance, please? The app & My O2 suggest I've used nearly all my allowance already this month. I want to check this before I make more calls but I can't get an itemisation of the calls I've apparently made. Tried to app, the website, 2 webchats & a phone call - all the advisors tell me is how to check the itemised calls on my bill. I can do that. What I want is a breakdown of the calls I've made this month BEFORE my next bill arrives.
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on 25-03-2015 11:41
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on 25-03-2015 11:41
You can get a list of current calls.
View your latest bill in My O2
Scroll down to see 6 previous bills and click on one of those.
Scroll down to the bottom of that bill and click on View and print older bills
That will bring up the old style web page
Click on 'recent charges' in the left hand blue menu.
Click on 'what I've used'
click on voice calls and you should see numbers called since your last bill.
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on 25-03-2015 10:21
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-03-2015 10:30
Ahh those were the days
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on 25-03-2015 10:33
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on 25-03-2015 10:33
@viridis wrote:
Remember when they asked how we would improve the my O2 app and everyone said nooooooo! Don't touch it, it's perfect.
Yep, remember it well........ and what did they do.....?
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on 25-03-2015 10:44
A. Disregarded everything everyone said and changed it.
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on 25-03-2015 11:41
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on 25-03-2015 11:41
You can get a list of current calls.
View your latest bill in My O2
Scroll down to see 6 previous bills and click on one of those.
Scroll down to the bottom of that bill and click on View and print older bills
That will bring up the old style web page
Click on 'recent charges' in the left hand blue menu.
Click on 'what I've used'
click on voice calls and you should see numbers called since your last bill.
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on 25-03-2015 19:33
Perfect - thank you.
@jonsie wrote:You can get a list of current calls.
View your latest bill in My O2
Scroll down to see 6 previous bills and click on one of those.
Scroll down to the bottom of that bill and click on View and print older bills
That will bring up the old style web page
Click on 'recent charges' in the left hand blue menu.
Click on 'what I've used'
click on voice calls and you should see numbers called since your last bill.
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on 25-03-2015 19:38
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on 25-03-2015 19:38
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-03-2015 19:42
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on 25-03-2015 19:42
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on 25-03-2015 19:44
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on 25-03-2015 19:44
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

