COVID 19. - payment freezing

[1973nikbud]

Some or most of you are probably in the same situation as me where your employers have shut down due to government advice. I have no means of being able to work from home. Does anyone know if O2 will be introducing payment freezes to assist with this nightmare???

[jonsie]

There has been nothing announced as yet, @1973nikbud 

[djbsuffolk]

I don't think there is a payment freeze as such but others on this community have reported O2 have given them a payment holiday of a month without impact to services, of course this could be on a case by case basis and not a blanket policy - All i can suggest is you ring O2 customer services and explain the situation to them and plead your case. Good luck. 

[MI5]

@1973nikbud 

You need to call the payment team to discuss your individual case. 

https://www.o2.co.uk/help/account-and-billing/payment-support 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Cleoriff]

@1973nikbud You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

[1973nikbud]

Thank you for your help and info much appreciated 👍

[1973nikbud]

Thank you MI5 for your help and info much appreciated 👍

[1973nikbud]

Thank you I will call them early tomorrow morning, call waiting tonight was over an hour 😩

[MI5]

You're welcome