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Broken phone and cant verify my account to my number!

Jess25
Level 1: Joiner
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on ‎29-04-2020 00:00

on ‎29-04-2020 00:00

My phone broke over a week ago now, luckily my contract runs out at the end of the month so i can upgrade early. I went to this online and over the phone with O2 but they want me to verify my account by sending a text to my mobile----which i cant receive as its broken!! Surely they have had people with broken phones come to them before with this dilema! I answered all of my secirity questions on the phone and yet they still coudnt help me. I really need a phone especially due to lockdown. Has anyone got any advice? 

 

Thanks in advance.

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Bambino
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on ‎29-04-2020 00:10

on ‎29-04-2020 00:10

@Jess25 Can you borrow a phone? If not, try to get an inexpensive phone from Tesco and put your sim in it.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎29-04-2020 00:11

on ‎29-04-2020 00:11

@Jess25 

Can you borrow a phone to put your sim in to get the code?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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