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Broken mast

JumboZoom
Level 1: Joiner
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Just had a complete service loss due to a broken mast. But ever since its happened i cannot even connect to my wifi so my phone is functionally useless does anyone know how to fix this so I can at least use wifi. I use an iphone on the new ios and am on an esim

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MI5
Level 94: Supreme
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@JumboZoom 

wifi is completely separate from anything to do with O2.

If you've tried the usual off/on and resets, you need to get Apple to run diagnostics.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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