Bolt ons

[Mike18]

I have no data available on my account, this is leaving me without during the day when not on wifi. My o2 app will not allow me to purchase a bolt on to get through till next bill date. Please could you advise

[Cleoriff · Accepted solution]

@Mike18 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call