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Bolt on package incorrect charging

Anonymous
Not applicable

on ‎22-05-2013 10:50

on ‎22-05-2013 10:50

I am being charged for receiving calls from the UK whilst in Ireland in spite of a bolt on package. Can anyone adivise. This has only started in the last week or so. I have had the bolt on for over a year and have never been charged before. 

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MI5
Level 94: Supreme
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on ‎22-05-2013 11:09

on ‎22-05-2013 11:09

Price details here http://www.o2.co.uk/international/irelandbolton
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎22-05-2013 13:23

on ‎22-05-2013 13:23

Reading through the link are you sure you're connected to O2 and not another roaming provider?

It says this

"You can only get these rates when you are on the O2 network in the Republic of Ireland.

To make sure you're taking advantage of the Ireland Bolt On discounted rates, remember to check your phone before making calls. You can only get these rates when you are on the O2 network in Ireland. If the screen doesn't display an O2 network, you'll need to select O2 or O2-IRE on your phone."
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