Incorrect Charge for Cancelled SIM Card Order

[amsgrg]

Hi there,

I ordered a volt sim card. now i cancelled the order and have not received the sim card nor have i used it, but i am being charged. why am i to pay the amount? please explain.

Moreover, i can't even email back. What kind of customer service is this?

[Enlli]

This is not Customer Services but a community of customers like yourself 

You need Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support