Bolt on not working

[JackC219]

I've run out of data and bought a bolt-on. I've had a text confirming it has been added but it isn't working. I haven't got any data and I'm getting a "sign-in to network" notification on my phone (when not on wifi. Can't get through on chat or phone. Any suggestions gratefully received!

[bigdavie88]

This sounds like you have went over your allowance before the system could catchup and stop it working so it may be that the data bolton you added was not enough to cover the amount you went over by.

Only way to fix this is to call customer service and they may add another bolton with more data to cover what you went over by as a goodwill gesture.

Best number to call is 08005874005.

[O2Karl]

Hi Jack, 

It can sometimes take awhile for the bolt on to become live.  Have you sigend in to My O2 to see if it's all setup correctly, it should show on My O2.

To check your remaining allowances on Pay & Go: Call 4444 free, then choose option 2 and 2 again. Text BALANCE free to 20202.