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Blocked sim

LucianBaiceanu
Level 1: Joiner
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Hi. I made a call to 02 on Tuesday morning asking them to block my phone as I thought it was lost. The next day I went down to 02 shop and explained that I found my phone and asked to unlock my sim and phone. The guy told me that he made the request to do so howeverr this was gonna take up to 24 hours. After 24 hours went down to the shop as I am still unable to make any phone calls and they said that the system was down. I have tried to get in touch with the customer service multiple times myself but no luck. Can someone from the team help me with this please? 

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Bambino
Level 78: King of Kings
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@LucianBaiceanu This is not O2. This is a customer community.

If you contact O2 via social media they should be able to help you with this:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@LucianBaiceanu 

I'll ask @O2Georgina to see if she can help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Georgina
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Thanks for the tag @MI5 

@LucianBaiceanu  I will send you a private message now

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