Bills and payment

[SAS45]

Hi 

hope you’re well.

I have been in USA for a number of months now.

I couldn’t get through to the customer services previously so I sent an email requesting a service termination in September of 2022.

I’ve heard from experian that there has been a default notice amounting to £50 on my credit from O2. If I knew I owed you I would have paid immediately. Could you please help me with this matter?

thanks

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[gmarkj]

This is not customer services @SAS45 , this is a community of other o2 customers.

As such, we cannot help you other than to suggest you get in touch with o2 on the numbers above, or via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

o2 have not used email for inbound messages for a long time, which is probably why your account is still going.

See if this guide on cancelling helps:

Guide: Cancelling Your Contract