Billing

[Nick238]

Hi,

My latest bill contains a charge of £2.389 to the number 08540589000. I dont recognise this and believe that it may be a scam. Will you please investigate the charge and let me know who the call was to and exactly when it was made.

Please reply by text to my phone or call me if the answer is complex.

Thanks,

(REMOVED)

[MI5]

@Nick238 

This is not O2.

Dates and times can be checked in your MyO2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[madasaf1sh]

@Nick238 

If it is 0845 then it will be Zen Internet, which you could have found out by a quick Google Search, and they are not spammers, and that number is very old.. 

So you could try ringing them on the details on their website...

The dialing code 0854 doesnt exist and nor does it exist as an IDD