Billing

[Billing15]

Hi. Why am I over charged on my contract. I received a letter a while back saying my price has been dropped to £17.99 a month. Why am I paying much more higher? 

[Billing15]

Hi can I get some help with my bill

[TallTrees · Accepted solution]

Hello @Billing15 

Welcome to the o2 Community forum. We are customer based and do not have acces to your account. To get your query answered you will need to contact o2 Customer Services.

You can use social media if it suits  you  message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Help here too

Guide: Coronavirus Community Help and Support 

[Bambino]

@Billing15 If you're having difficulties with paying your bill you need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am