Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading without paying off device plan

Is there ever a way to upgrade your phone without paying off the balance on your current device plan?

Resolved! Sim card

I'm having problems with my sim card how do i get a replacement one

Resolved! Transferring the old phone number to 02.

Hi everyone I'm trying to get in touch with customer service somehow about transferring my old phone number to o2 for my new contract. Unfortunately I can't find the e-mail address.When purchasing, I stated my wish to be transferred as well as my PAC...

Resolved! Ps5

How do I add a ps5 to my contract ??

Resolved! Ive made payment twice

Hi ive paid for my device plan twice csn you refund me please

Resolved! No 5 Connection for 4 days now!

Hi There, I hope someone can help me. I have lost my 5G connection after international call. I have paid the outstanding amount last Friday and have spoken to several staff of yours that my 5G will resume after 20 minutes to 24 hours. It’s been more ...

Resolved! New customer cant get through to O2 on 202 !!!

All i want to do is keep my old number and cant get through to anyone at O2 on 202 to give them a PAC number. Not at all happy with O2 now and wish I never decided to move over to them. What can i do now??

Resolved! Mobile Phones Direct & VOLT

Hi everyone, I'm a current o2 use on a sim only tariff and the contract has expired. if I purchase a 2 year contract directly for an iPhone 12 through Mobile Phones Direct, will I still be able to take advantage of the VOLT offer e.g. contract is for...

Resolved! Keeping PAYG number

Currently have a PAYG phone just upgraded to a contract but want to keep my PAYG number is this possible?

Resolved! do i have to cancel old airtime plan after upgrade to new phone and tariff

Hi thereI have settled account for old device plan, but want to know if airtime plan is automatically adjusted to new device and airtime plan. Tried phoning customer services but am none the wiser..Any help would be greatly appreciated. regardsDuncan

O2

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