Billing

[Nathan302]

I've recently had my bill through which is normally around £40 but for the last 3 months it's been coming through at around £70. I've rang o2 and always been told that its amounts bought forward from recent Bill's but when I'm checking my bill breakdown all its showing its is 'adjustments' & 'VAT' totaling up to around £25/30.. I'm aware of any other extras but these 2 have no valid explanation as to what they are

[MI5]

@Nathan302 

Only customer service can answer that. 

Keep trying until you get a satisfactory answer.

Guide: Coronavirus Community Help and Support 

[seewhatyoucando]

https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4064782

@Nathan302
Have you tried downloading the PDF bills rather than viewing then online ? It may have a different description, certainly that was my experience of o2 pay monthly many many years ago, worth a try!

[Marjo]

Hey there @Nathan302 , how are you getting on with your billing query? It would be great to hear back from you if you managed to find out what the extra charge was for after you last posted?