Billing

[Rebecca007]

There is an added charge on £12.99 a month on my bill from an app or something that I never down loaded on my phone I’ve found the company and emailed them twice but they have ignored it how can I stop it

[Cleoriff]

Hi @Rebecca007 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers