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Younes1000
Level 1: Joiner
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Registered:

I am on the staff tarrif which I pay £16.88 for each month my first bill just come in and its £33 not sure how this is possible as it shows no additional costs as I never go over my tarrif and the bill is showing this as £0 ??

 

Is this s amistake?

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MI5
Level 94: Supreme
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Registered:

Hi @Younes1000 your first bill is always slightly higher but that is more than I would expect so I’d advise you to call customer service on 202 for help as we cannot access your bill from here. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

Hi @Younes1000 your first bill is always slightly higher but that is more than I would expect so I’d advise you to call customer service on 202 for help as we cannot access your bill from here. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Registered:

slight_smileHi @Younes1000, it'd be great if you could let us know what you found out about your bill after talking to Customer Service as @MI5 advised. In case other members face the same issue, your experience will be very helpful 

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