Billing

[Anonymous]

Since I have never missed a payment except one at Xmas I was cut off and then all outgoing calls were barred(with NO notification) so I had to call on a landlines to pay. I think O2 are one of the worstime providers on the market. Thank the maker my contract ends in 2 months so I never have to suffer this crappy service again.
Advisors are very helpful but the company has just lost out on a customer they have had for years and I'm going to tell anyone that will listen how bad they treat long term customers

[MI5 · Accepted solution]

Unfortunately if you don't pay, you get cut off.
It's really quite straightforward.

[Bambino]

@Anonymous  Just in case you aren't aware, your contract will not just end in two month's time. You have to give 30 days notice that you don't want your contract to continue. Otherwise it will become a 30 day rolling contract, and you will still have to give 30 days notice. Alternatively, if you are intending to leave O2, you can ask for your PAC at any time if you want to keep your number. Using your PAC with another provider will cancel your O2 contract immediately. You will just have to pay off the remainder of what you owe. If it's a Refresh contract you would have to pay off the device. You can cancel the air time at no extra charge. If it's a standard contract you would have to pay the entire remainder.

[Anonymous]

Your predicament was not o2's fault so you cannot blame them & they were within their rights to bar any calls 

[madasaf1sh]

You have been treated in every way exactly the same as all mobile networks work, if you dont pay, you get barred, and it isnt with out notifications, o2 will email you, call you and text you, and then bar outgoing calls..

If you ever have payment issues best to talk to them immediately, they can and will sort something out, trust ive been their when someone wiped my account through fraud... o2 where awesome in how they dealt with it..

No sympathy from me at all..

[jonsie]

Miss a payment with any network and you get cut off so without doubt, in your opinion, they all provide a crappy service. by the way, a missed payment showing as a default on your credit file may well have a bearing on whether a new network will give you a contract...

[chrisymon]

I'm really  sorry to hear that you were cut off for not paying you bill on time, any network provider would do the same. Its a automated process not only to protect o2 from scam accounts its also to protect the customer if something has drastically has gone wrong maybe phone stolen or misplaced. 

With the fact you have perfect payment history networks providers cannot choose who to bar as its discrimination and illegal. From the worse payer to the best its equal, miss a payment you get barred. You don't need a notification to be told this as most people are aware this will happen.

But it is o2 policy to try and notify you off A possible bar. I would make sure your email, address and contact number are up to date. Again that is your responsibility not o2. But o2 always ask you when you call to update your details if case of this happening to your account

[Curr946]

Guys, never mind O2... I went to tesco today for breakfast and my card was declined.... and they didnt just give my stuff on a promise to pay later. Shocking...! I'll never use tesco again.

[jonsie]

Crappy company...