Solved: Pay Monthly Contract

MattyLeeT18 · ‎11-12-2016

I had a samsung note 7 contract but as you may know it had to go back, Do you think 02 will agree to remove the 02 contract for this off my credit record as it is showing as open still @ Noodle and equifax.

if they would not remove it who do i contact to get it closed atleast.

MI5 · ‎11-12-2016

@Curr946 wrote:
If it returned it should show as settled

Which is what they are trying to get done......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎11-12-2016

Credit referrals would be a good place to start.
Telefónica O2 UK Limited
Credit File Referrals (Uk)
Finance and Professional Services
Suite P, Arlington Business Centre LS11 0NE
f +44 (0)113 202 5865

CreditFileReferrals@o2.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-12-2016

I doubt it would be removed....but

CreditFileReferrals@o2.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎11-12-2016

If it returned it should show as settled

Current Phone: Sony Xperia XZ Premium

MI5 · ‎11-12-2016

@Curr946 wrote:
If it returned it should show as settled

Which is what they are trying to get done......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MattyLeeT18 · ‎03-02-2017

tried emailing them no reply and now my note 7 is been marked down as unpaid even though everything was cancelled the cancellations team said.

MI5 · ‎03-02-2017

I'd make a complaint if I were you.
We have heard good reports about complaining via this route http://www.resolver.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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