Billing

[Rach5]

I'm concerned in these worrying times, my bill shows one of my payments is over due but when checked my bank both payments went out last month , all I want to do is speak to someone

[Cleoriff · Accepted solution]

Hi @Rach5 

You need to call O2. Bear in mind everything is taking longer now due to the current situation and lockdown which means limited staff.

All numbers are in this guide. Try any or all of them. Press any option (including fraud).

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Rach5]

I called but it says it only taking calls if leaving or fraud

[jonsie]

Choose fraud, upgrade or lost/stolen @Rach5 

[Rach5]

Thankyou sorted

[jonsie]

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@Rach5 wrote:
Thankyou sorted

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Well done @Rach5 

stay safe

[Cleoriff]

Good news @Rach5