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Level 1: Joiner
Posts: 3
Registered: ‎27-10-2018

Billing issue

I got a message saying my bill was overdue. But I pay by direct debit and had enough money in my account. When I checked my actual email bill it said I didn't have anything to pay so my direct debit didn't pay anything. When I look on My O2 it says a payment of over £100 was made which put my account in credit which is why it thought I didn't have anything to pay. But My O2 was also saying I hadn't paid my bill?! I've paid the amount that should have been due this month but I need to find out what is going on. Tried ringing but can't get through and online chat isn't available. Can anyone help please?
Posts: 117,558
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: Billing issue

[ Edited ]

@Windy 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎27-10-2018

Re: Billing issue

Thanks for the advice but I don't think its a scam message. The balances, payments etc are all showing like this on the My O2 app, and if I log in through the website. It looks more like my balances are messed up.
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Billing issue

contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Level 1: Joiner
Posts: 3
Registered: ‎27-10-2018

Re: Billing issue

Thanks for the advice on how to get through to someone. Had no luck getting through tonight, will try again tomorrow
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009