Billing issue

[Windy]

I got a message saying my bill was overdue. But I pay by direct debit and had enough money in my account. When I checked my actual email bill it said I didn't have anything to pay so my direct debit didn't pay anything. When I look on My O2 it says a payment of over £100 was made which put my account in credit which is why it thought I didn't have anything to pay. But My O2 was also saying I hadn't paid my bill?! I've paid the amount that should have been due this month but I need to find out what is going on. Tried ringing but can't get through and online chat isn't available. Can anyone help please?

[MI5]

@Windy 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
O2 never text from a mobile number.

[Windy]

Thanks for the advice but I don't think its a scam message. The balances, payments etc are all showing like this on the My O2 app, and if I log in through the website. It looks more like my balances are messed up.

[jonsie]

contact O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Windy]

Thanks for the advice on how to get through to someone. Had no luck getting through tonight, will try again tomorrow

[jonsie]

Good luck