@NatalieA
This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks
Or check if you have the option in your MyO2 https://mymobile.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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