Bill

[Emma123]

I’ve been charged an extra £10 every month for my phone bill when previously it was cheaper . I’ve tried call o2 but their was no reply can anyone help

[MI5]

@Emma123 

Your MyO2 should tell you what the charge is for. Maybe insurance?

http://www.o2.co.uk/myo2 

If you need to call, do it around 8.00am to avoid long waiting time Guide: Coronavirus Community Help and Support 

[jonsie]

We have no access to your account here

Some possibilities here @Emma123 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Have a look in My O2 to see what the charges are for

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808