Bill

[Justin]

I paid my out standing bill and its still saying its overdue

[DrDonna25]

I've just had the same message.  Really worrying.

[O2Lauren]

Hi @Justin,

Sometimes it can take up to 24 hours to update the systems with received payment.

Thanks,

[DrDonna25]

Sorry, Lauren but that doesn't ease my worries.  I've paid by direct debit for about four years but never had a message like this before.  Being threatened by late charges at the moment really doesn't help.

[Bambino]

@DrDonna25, @Justin  Was it a text message? It may be a scam. Do not click on any links in the message.

If you think this may not be a legitimate message:

Block the number and report it free to 7726.
Don’t open any links or enter any information.
O2 advice here

 https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

[O2Lauren]

Log into your My O2 account and check if it's outstanding on there. Like @Bambino said, the text message could possibly be a scam.

Thanks,

[Klaudia]

Hello ive just received the save message and I've paid my bill 2 days ago with the prove that money had been taken out and my o2 app says I'm not due to pay till april... I cant get through to anyone on the phone eaither??

[MI5]

@Klaudia 

Same advice 

Block the number and report it free to 7726.
DO NOT follow any links or enter any information.
O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

[jonsie]

Same advice @Klaudia 

It's a scam that has been going out to thousands of O2 customers

[Klaudia]

Thank you so much