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Bill

Lesley1673
Level 1: Joiner
  • 1 Posts
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on ‎10-05-2024 12:21

on ‎10-05-2024 12:21

Hi I’m being asked to pay a bill and I don’t recognise the details etc

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MI5
Level 94: Supreme
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on ‎10-05-2024 12:27

on ‎10-05-2024 12:27

@Lesley1673 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 37: Blazing a Trail
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on ‎10-05-2024 20:26

on ‎10-05-2024 20:26

@Lesley1673 

You have given us very little information to go on, but when you talk about not recognising the details, I worry that you might have been the victim of a scam or identity fraud. Please do not click on any links in the bill or 'phone any numbers given on it. 

Are you even an O2 customer ? 

Please 'phone the Payment Management team using the information provided by @MI5 and let us know the outcome. 👍  

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MI5
Level 94: Supreme
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on ‎10-05-2024 20:43

on ‎10-05-2024 20:43

Couldn't agree more.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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