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Bill

Pilkington123
Level 1: Joiner
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on ‎05-03-2024 07:11

on ‎05-03-2024 07:11

Hi. This month I have now been charged twice. I logged in and paid my bill the other day with an alternative card - I paid the £36.56. Now I have just been charged again on the card I have the direct debit set up. I thought by logging in and paying with an alternative card in plenty of time would cancel this out. How can I go about a refund?

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MI5
Level 94: Supreme
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on ‎05-03-2024 07:59

on ‎05-03-2024 07:59

@Pilkington123 

You need to leave at least 7 days in between to allow the system to adjust for the manual payment.

The payment made will be a credit and used to pay next months bill.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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