Bill

[Ks5]

Hi I paid my device plan yesterday it has came out of my bank but is saying it’s overdue on my 02?

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Bambino]

@Ks5 Follow the advice above from @jonsie Use Skype to call if you have no phone to use: Guide: A Guide to Skype 

The payment may have left your bank but it may not have cleared O2's account. It can take up to 48 hours or longer as it's the weekend.

[pgn]

And to add to @Bambino's advice above, this weekend 2023 / 29th May is the Spring bank holiday in England, so could be Tuesday before you get to hear, @Ks5