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Level 1: Joiner
Posts: 2
Registered: ‎18-09-2018
Accepted Solution

Bill payment

payment for my bill is late and would like to pay full amount on the 18th.

Level 6: Acolyte
Posts: 298
Registered: ‎04-08-2016

Re: Bill payment

contact customer services.
Posts: 101,775
Topics: 770
Registered: ‎14-01-2013

Re: Bill payment


You'll need to call O2 and ask for payment management.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

*The Game Is On*

Level 1: Joiner
Posts: 2
Registered: ‎18-09-2018

Re: Bill payment

I can't even get through to o2. My phone just goes dead.

Posts: 117,598
Topics: 576
Solutions: 16,515
Registered: ‎04-04-2012

Re: Bill payment

Use a different phone @Tinaeaston 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,346
Registered: ‎31-03-2010

Re: Bill payment

@Tinaeaston If your phone has been disconnected, use Skype to call. Instructions on how to download and use are in the link above provided by @Cleoriff.