Bill payment

[Tinaeaston]

payment for my bill is late and would like to pay full amount on the 18th.

[b4u2]

contact customer services.

[Cleoriff Level 94: Supreme · Accepted solution]

@Tinaeaston 

You'll need to call O2 and ask for payment management.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Tinaeaston]

I can't even get through to o2. My phone just goes dead.

[MI5 Level 94: Supreme]

Use a different phone @Tinaeaston 

[Bambino]

@Tinaeaston If your phone has been disconnected, use Skype to call. Instructions on how to download and use are in the link above provided by @Cleoriff.