Bill missmatch

[Anonymous]

So my monthly tariff just ticked over, I only used 379 mb and manually adding up my detailed usage confirms this, but my "used last month" states 750, confused by this I went to a local branch who informed me there system siad I'd used 801mb

I appreciate that I've not been over charged but where on earth did this additional 500mb come from

[Anonymous · Accepted solution]

You will have to contact CS on 202 to ask them as this is q customer to customer forum & we have no access to your account 

[MI5]

Data is upload as well as download. So although you may well have only downloaded 379mb the rest could have been stuff uploading to the cloud for example.

[Anonymous]

Surely that would show on my bill?

[Anonymous]

I forgot to mention that I checked my remaining allowance at about 11.30 and it was sitting around the 600 mark

[Anonymous]

Hi can u please tell me y my bill is so high 

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@Anonymous wrote:
So my monthly tariff just ticked over, I only used 379 mb and manually adding up my detailed usage confirms this, but my "used last month" states 750, confused by this I went to a local branch who informed me there system siad I'd used 801mb

I appreciate that I've not been over charged but where on earth did this additional 500mb come from

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[Anonymous]

Hi can u tell me y my bill is so high 

[Cleoriff]

Hi @Anonymous You need to contact customer services tomorrow. This is a customer to customer forum and we have no access to your account details here http://www.o2.co.uk/contactus

[Anonymous]

Is this something that happens to others? I understand it hasn't cost me anything but it's genuinely really upsetting and when I went in store the clerk just siad he didn't understand what I was asking or why I was asking it

[Cleoriff]

Hi @Anonymous I can't honestly say I have noticed it happening to me.....but I never really use much data anyway. However as @MI5 said earlier... data is upload as well as download. So though you may have only downloaded 379mb the rest could have been from uploading...  A bit annoying that the instore advisor didn't understand what you were asking. A perfectly legitimate question in my opinion...:smileyhappy: