Bill increase

[RGW]

I received an email saying my bill goes up to 25th April, 2020. It says my airtime plan is £37.99 which is my normal airtime is between £14.15 to £15.15 monthly.  And I never use it for texting or calling.  Could you explain please how this happened that my airtime goes up.  I never upgrade it or increase it.  

[pgn]

Have you come to the end of your contract, and perhaps lost a fixed-term bolt-on that was only valid for 2 years?

This should be visible in your MyO2 app or Web version. 

That is one possible cause for such a jump, @RGW. 

[Cleoriff]

@RGW 

There are many mistakes being reported with billing. Give O2 a call. Use any number in this guide and press ANY option. (even fraud)

Guide: Coronavirus Community Help and Support 

[jonsie]

Not forgetting the general RPI increase in April

https://www.o2.co.uk/prices

[Cleoriff]

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@jonsie wrote:

Not forgetting the general RPI increase in April

https://www.o2.co.uk/prices

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Yes but @RGW airtime has gone up to £37+ as opposed to £14-£15 per month @jonsie  so this appears to be an error and not the first one we have seen this last two weeks.