Bill for -£15.15 after switching networks

[IanJ2]

Hi all,

I switched from O2 to a different network on April 28th after I was informed I was outside of my minimum contract terms and had paid off my device plan and today (14th May) I received an email/app notification/ text that my latest bill was ready to view and when I went to view it I saw a "Tariff Charge" of £-15.15.

I'm just worried that O2 is going to continue billing me, even though I have changed networks and paid off my device, could anyone explain this to me please?

[Enlli]

Is that minus £15.15 That means O2 owe you a refund. Keep everything in place so it can be returned to the bank account you normally use.

[MI5 · Accepted solution]

@IanJ2 

https://www.o2.co.uk/help/account/billing-and-usage/refunds

Final bill refund

What is a final bill refund and how does it work?

Once your account has been disconnected, a final bill will be generated within 14 working days. Sometimes this will leave your account in credit, which will appear as a minus balance on your invoice. Your airtime account balance needs to be showing in credit before we can give you a refund.

You can check your final bill in My O2 online, but not in the My O2 app, as it will stop working once you’re disconnected.

If your final bill is in credit, we’ll refund you automatically within the next 30 days to the account or card you usually pay your bill from. We'll send you a cheque if we don’t have your account or card details.

If you’re on a Pay Monthly plan, make sure you don’t cancel your Direct Debit until after your final bill has been paid. We’ll take the money from your account as normal. If you’ve cancelled your Direct Debit already, you’ll need to call us to pay your final bill.

[IanJ2]

Hi @MI5 thank you for the quick response. Does this mean that I can delete my account now, or should I wait until I get the refund?

Thanks again.

[IanJ2]

Hi, yes it is minus £15.15, sorry I should have been more clear in the post.

[MI5]

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@IanJ2 wrote:

Hi @MI5 thank you for the quick response. Does this mean that I can delete my account now, or should I wait until I get the refund?

Thanks again.

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@IanJ2 

As long as you leave your direct debit active until you receive the refund, you can do as you like with anything else.

Might be worth holding off though in case you need to chase them up.

[IanJ2]

Thank you again for the help. I'll wait until the refund comes in (or not) before I make a decision about the account.

[MI5]

You're welcome @IanJ2 

Good luck.