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Chloe991 · ‎11-10-2020

I was told I would get £30 bill credit on my account for a delivery mishap but have just had a notification that my device plan bill is due to be paid. Does anyone know if the credit they put on only pays for the airtime bill or should it pay for both? Thanks

MI5 · ‎11-10-2020

@Chloe991

It will just come off your airtime only.

The device plan will need to be paid as it is a credit agreement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-10-2020

@Chloe991

It will just come off your airtime only.

The device plan will need to be paid as it is a credit agreement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chloe991 · ‎11-10-2020

Thank you for helping so quick.

MI5 · ‎11-10-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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