Bill charged after cancelling contract

[callumrpearce]

I cancelled my o2 pay monthly contract over the phone on 11th July as I've moved to Australia and was told this was all I needed to do and that o2 would stop payments coming from my account. I was charged the next bill on the 27th August which should have been my final bill. I have now been charged again on the 26th September and 26th October despite cancelling my bill. As I am in Australia on a new Australian SIM I cannot log into my MY02 account to fix this or to access help. Also, I cannot call the helpline without it charging me from abroad. Also cannot find an email for customer service.

[jonsie]

There is no email support now for customer service

Use Skype to call the free numbers

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This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

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Sunday – 9am to 6pm

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